Terms of Service
Last updated: October 16, 2026
These Terms of Service ("Terms") apply to your use of https://shopsignaturegifts.com and to any order, quote, or service you receive from Signature Gifts & Promotions ("we," "us," or "our"), located at 4861 West Old Potash, Grand Island, NE 68803. By placing an order, approving a quote, or using our website, you agree to these Terms.
Custom and Personalized Orders
Most of our products are made to order and personalized with your names, text, logos, or artwork. You are responsible for reviewing all spelling, dates, wording, and design details before approving your order.
Proofs and Approval
For custom work, we will send you a digital proof to review. Production begins only after you approve the proof. Once a proof is approved, we are not responsible for errors that appear on the approved proof. Colors on screen may vary slightly from the finished product, and natural materials such as wood, leather, and slate can vary in grain, color, and texture.
Artwork and Content
By submitting logos, images, or text, you confirm that you own or have permission to use them. We may decline any order that we believe infringes on someone else's rights or is offensive or inappropriate.
Quotes, Pricing, and Payment
Quotes are valid until the expiration date shown on the quote. Prices may change if quantities, products, or artwork change after the quote is issued. Payment, or a deposit if stated on your quote, is required before production begins. Credit card payments may include a processing fee, which will be shown on your quote or invoice.
Production Times
Production times are estimates and begin after proof approval and payment. We will do our best to meet requested dates, but we cannot guarantee delivery dates affected by vendor delays, shipping carriers, or circumstances outside our control.
Returns, Refunds, and Cancellations
Because personalized and custom items are made specifically for you, they are not returnable or refundable unless the item is defective or we made an error that does not match your approved proof. If there is a problem with your order, please contact us within 7 days of receiving it, and we will repair, replace, or refund the affected items at our discretion. Orders cannot be canceled once production has started.
Shipping and Pickup
Orders can be picked up at our shop by appointment or shipped to the address you provide. Shipping costs are listed on your quote or at checkout. We are not responsible for delays or damage caused by shipping carriers, but we will help you file a claim if needed. Please make sure your shipping address is correct.
Text Messaging (SMS) Terms
By opting in to receive text messages from Signature Gifts & Promotions, you agree to receive messages about your orders, quotes, proofs, and pickup or delivery updates. Consent to receive text messages is not a condition of purchase.
- Message frequency varies based on your orders and requests.
- Message and data rates may apply.
- Reply STOP at any time to unsubscribe. You will receive one final message confirming you have been unsubscribed.
- Reply HELP for help, or contact us at 308-218-3356 or lindsey@shopsignaturegifts.com.
- Carriers are not liable for delayed or undelivered messages.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Please see our Privacy Policy for details on how we handle your information.
Limitation of Liability
To the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by the laws of the State of Nebraska.
Changes to These Terms
We may update these Terms from time to time. Changes take effect when they are posted on this page.
Contact Us
If you have questions about these Terms, please contact us at lindsey@shopsignaturegifts.com or 308-218-3356.
